Privacy Policy

Effective Date: September 12, 2025

19thCross Media & Technologies Pvt. Ltd. (“Zitlin,” ”company,” ”19thCross,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our websites at https://zitlin.com, https://app.zitlin.com and https://server.zitlin.com (the “Site”)
  • Use our property management software (the “Service”), including our mobile applications (Zitlin app for Android and iOS)
  • Interact with us in other ways

By accessing or using the Service, you agree to the practices described in this Privacy Policy.

We provide the Service as a property management solution for hotels, restaurants, and similar businesses, including small businesses, educational institutions, and non-profits. Our goal is to simplify operations while respecting your privacy.

If you have questions about this Privacy Policy, please contact us at [email protected].

1. Information We Collect

We collect information to provide, improve, and secure the Service. The types of information we collect depend on how you interact with us.

  • Information You Provide Directly

    • Account Registration and Property Details: When you sign up for a free account, we collect your name, email address, phone number, and business details (e.g., property name, owner information). Once logged in, you may provide additional details such as the number of rooms, food menus, pricing, inventory information, and other operational data to configure your property management setup.
    • Booking and Guest Information: When you create bookings through the Service, we collect guest details you enter, including guest name and contact information (e.g., phone number). Guest address and email are optional. We retain this information to facilitate repeat bookings and improve guest experiences for your property.
    • Communications: If you contact us via email or the Site (e.g., to request account deletion), we collect the content of your message and any related details.

  • Information Collected Automatically

    • Usage Data: When you use the Site or Service, we automatically collect information about your interactions, such as IP address, browser type, device information, pages viewed, and time spent on the Site. This helps us understand usage patterns and improve the Service.
    • Cookies and Similar Technologies: We use cookies to enhance your experience, remember preferences, and analyze Site usage. You can manage cookie preferences through your browser settings.

  • Third-Party Services

We use Google Analytics, a third-party service, solely for aggregated, anonymized analytics to understand Site and Service usage. Google Analytics does not receive any personal data from us beyond standard usage metrics (e.g., no guest or property details). For more on Google Analytics, see their privacy policy at https://policies.google.com/privacy.

We do not collect or process sensitive personal information (e.g., health data, financial account details beyond basic payment processing if applicable in future paid features).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain the Service, including managing accounts, processing bookings, generating invoices, and handling inventory.
  • To communicate with you about your account, bookings, or Service updates.
  • To personalize your experience, such as suggesting repeat bookings based on stored guest information.
  • To improve the Service through analytics and feedback.
  • To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.
  • To send optional promotional emails about Service enhancements (you can opt out at any time).

We retain guest information only to ease future repeat bookings for your property and delete it upon your request (see below).

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We share information only as described below:

  • Service Providers: We may share anonymized usage data with Google Analytics for analytics purposes. No guest or property-specific data is shared with any third-party service.
  • Legal Requirements: We may disclose information if required by law, such as in response to a subpoena or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We do not send guest data to any other service or third party.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention and Your Rights

  • Retention: We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. Guest information is kept to support repeat bookings but is deleted upon account termination.
  • Your Rights:
    • Access and Correction: You can access or update your information through your account settings.
    • Deletion: To delete your account and all associated data, please see our Account Deletion page for instructions. We will delete your account and all data within 48 hours of receiving a valid request.
    • Opt-Out: You can opt out of non-essential emails by clicking the unsubscribe link or contacting us.
    • Do Not Track: We do not currently respond to browser “Do Not Track” signals. Depending on your location, you may have additional rights under laws like GDPR or CCPA. To exercise these, contact us at [email protected].

6. Children’s Privacy

The Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If we learn we have collected such information, we will delete it promptly.

7. International Data Transfers

The Service is hosted in India. If you access it from outside the India, your information may be transferred to and processed in India, where data protection laws may differ. By using the Service, you consent to this transfer.

8. Data Breach Notification

In the event of a data breach that compromises the security of your personal data, we will notify you without undue delay, in accordance with applicable laws and regulations. Our notification will include:

  • A description of the breach, including the dates and types of data affected
  • The likely consequences of the breach
  • Measures we have taken or will take to address the breach
  • Contact information for further inquiries or assistance

We will notify you via email or other means, as appropriate, and will also post a notice on our website. If required by law, we will also notify relevant authorities or regulatory bodies.

In the event of a data breach, we will:

  • Conduct a thorough investigation to determine the cause and scope of the breach
  • Take immediate action to contain and mitigate the breach
  • Notify affected individuals and relevant authorities, as required by law
  • Review and update our security measures to prevent similar breaches in the future

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new version on the Site and updating the “Effective Date.” Your continued use of the Service after changes constitutes acceptance.

9. Contact Us

For questions about this Privacy Policy, email [email protected] or write to: 19thCross Media & Technologies Pvt. Ltd., Rabindranagar, Medinipur, West Bengal - 721101.

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