Terms and Conditions

Effective Date: September 12, 2025

These Terms and Conditions ("Terms") govern your access to and use of:

The Service is provided by 19thCross Media & Technologies Private Limited ("Zitlin," "we," "us," or "our") to help hospitality businesses, including hoteliers and restaurateurs, manage their operations.

By accessing or using the Service or Site, you agree to be bound by these Terms. If you're using the Service on behalf of a business or entity, you represent that you have the authority to bind that entity. If you don't agree, please do not use the Service.

Description of the Service

The Service is a cloud-based property management system designed to help users streamline their operations. Key features include:

  • Reservation and booking management
  • QR-based payment acceptance (e.g., UPI, QRIS)
  • Restaurant point-of-sale (POS) management
  • Inventory management
  • Customer relationship management (CRM)
  • Banquet management
  • Invoice generation and analytics

User Accounts and Responsibilities

  • Eligibility: You must be at least 18 years old and legally capable of entering contracts. Businesses must comply with applicable laws.
  • Account Creation: To use the Service, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your credentials and all activities under your account.
  • User Content: You retain ownership of content you upload (e.g., property details, menus, guest bookings). By uploading, you grant us a worldwide, non-exclusive, royalty-free license to host, store, and use it solely to provide the Service. You represent that your content does not infringe third-party rights and complies with these Terms.
  • Prohibited Activities: You agree not to:
    • Use the Service for illegal purposes or in violation of laws.
    • Upload viruses, malware, or harmful code.
    • Interfere with the Service or other users.
    • Attempt to gain unauthorized access to the Service.
    • Use automated tools to scrape or extract data without permission.

Payments and Fees

Our service offers a free plan with certain limitations. You also have the option to upgrade to one of our paid plans, which includes additional features and removes the limitations.

Payment Terms

  • All payments are due in accordance with our pricing plan.
  • Paid subscriptions are non-refundable and non-transferable, unless required by law.

Intellectual Property

  • Our Rights: The Service, Site, and all related materials (excluding your User Content) are owned by us or our licensors and protected by copyright, trademark, and other laws. You receive a limited, non-transferable, revocable license to use the Service for your internal business purposes.
  • Your Feedback: If you provide suggestions or feedback, we may use it without compensation or attribution.

Termination

  • By You: You may stop using the Service at any time. To delete your account, please follow the instructions on our Account Deletion page. All your data will be removed as described in our Privacy Policy.
  • By Us: We may suspend or terminate your account for violations of these Terms, with or without notice. Upon termination, your right to use the Service ends, but these Terms’ sections on liability, IP, and governing law survive.

Disclaimer and Limitation of Liability

  • Disclaimer: The Service is provided “as is” without warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free access.
  • Limitation of Liability: To the fullest extent permitted by law, 19thCross Media & Technologies Pvt. Ltd. is not liable for any indirect, incidental, consequential, or punitive damages (e.g., lost profits, data loss) arising from your use of the Service. Our total liability is limited to $100 or the amount you paid us in the past 12 months (whichever is greater). You agree to indemnify us against claims arising from your use of the Service or User Content.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these Terms will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration being Kolkata, India. The arbitration will be conducted by a single arbitrator appointed mutually by the parties, or in default of agreement, by the Indian Council of Arbitration.

Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of Zitlin.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
  • Waiver: The failure to enforce any term or condition of these Terms will not constitute a waiver of that term or condition.
  • Changes to Terms: We reserve the right to update these Terms from time to time. Your continued use of Zitlin after any changes will constitute your acceptance of the updated Terms. We will notify you of material changes via the Site or email.
  • Contact Us: If you have any questions or concerns about these Terms, please contact us at [email protected]

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