Guest Relationship Management

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Boost loyalty & revenue with Zitlin's Free CRM for small hotels & restaurants. Automate guest communication, manage relationships, and integrate with QR payment systems for seamless service.

Convert and retain your guests with scheduled reservation emails, enhance your communications and continue the conversation.

Engage with your guests easily. Customise your communication flow. Learn more about guests needs and preferences before they arrive. Retain your guests to drive revenue and repeat bookings.

Automated Communication for Effortless Engagement

Zitlin's CRM system empowers small and medium-sized hotels and restaurants to automate guest communication, saving valuable time and ensuring no guest interaction is missed. Send personalized welcome emails, pre-arrival guides with essential information (including details on your convenient QR-based instant payment solutions), post-stay feedback requests, and even special offers for birthdays or anniversaries. This automation helps you build stronger relationships without manual effort.

Deep Dive into Guest Preferences

Go beyond basic contact information. Our CRM allows you to build comprehensive guest profiles, capturing valuable insights like dietary restrictions, preferred room types, and even past purchase history from your integrated POS and QR payment transactions. Understanding these preferences enables you to offer truly personalized experiences, leading to higher guest satisfaction and increased repeat bookings.

Seamless Integration with QR Payments

For businesses in regions where QR-based payments are dominant, Zitlin's CRM offers a unique advantage. Integrate your guest communication with payment processes by sending secure QR payment links directly through reservation emails or during their stay for services like room service or bill settlement. This seamless experience caters to modern guest expectations and streamlines your operations.

Designed for Small & Medium Businesses

Zitlin's CRM is free forever for small businesses, making it an accessible and powerful tool to compete with larger establishments. Its intuitive design ensures quick self-onboarding, allowing you to set up and start managing guest relationships in minutes, without the need for extensive training. Focus on delivering exceptional hospitality while Zitlin handles the complexities of customer relationship management.

Ready to transform your guest relationships and boost your business? Explore Zitlin's Free CRM today!

Revenue Growth Through Operational Excellence

Zitlin's innovative solutions help hoteliers and restaurateurs optimize operations, reduce costs, and increase revenue, driving business success.

Free for small businesses, education and non-profits
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Zitlin - Free PMS

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