Why the Cash Drawer Never Matches at Shift Change

Every property above about twenty rooms has the same quiet problem — the till is a little light, nobody knows which shift it happened on, and by the time anyone looks it is three weeks too late to ask. Here is how to make it answerable.

#hotel
#accounting

Staff Sign-In, Roles & Audit Trail

One tablet at the front desk, four people using it, and no way to tell who voided that bill. Zitlin gives every staff member a name and a 6-digit PIN — so every booking, discount, refund and void carries the name of the person who actually did it, without buying anyone a login of their own.

#hotel-management-software

Cash Drawer & Shift Handover

At the end of every shift, the person leaving the desk counts the till. Zitlin says what should be there, they say what is, and the difference is recorded against their name — with a note explaining it. Three weeks later you can still find the short shift and the reason for it.

#accounting